A template to improve your customer relations, address any potential customer complaints, and deal with unexpected customer emergency scenarios.
Deal with customer accidents and emergencies such as choking or unexpected allergic reactions.
Handle customer complaints and provide a framework for your staff to deal with them.
Provide your staff with the necessary product knowledge to ensure a positive customer experience.
A master template outlining your daily operations: opening, closing, managing shifts, food management, and maintenance.
An overall template to help you manage your daily operations
Address shift management and preparation for both front and back of house (FOH, BOH)
Refers to multiple individual templates for each aspect of your business
An overall guide to posting jobs, reviewing and screening applicants, interviewing, onboarding, training and engaging new staff employees.
Understand laws, paperwork, and employee benefits.
Learn how to hire, train, coach, and evaluate your employees.
Minimize employee turnover and set job expectations.
Manage your food and beverage costs with systems for calculating cost of goods cold (COGS), recipe costing, inventory management and more.
Provide your management team with formulas and tools to manage cost of goods sold.
Calculate recipe costing.
Manage inventory turnover, counting, and ordering.
A comprehensive template you can use for to improve your scheduling and labour cost processes.
Schedule your team in the most efficient and affordable manner using our pro tips.
Address any potential scheduling conflicts or confusion with preemptive action.
Learn how to control labour costs.
A template to help your managers understand the financial side of the business in order to run your restaurant smoothly.
Create a framework for predicting future sales.
Help your management team understand and interpret restaurant financial statements.
Outline your company accounting protocols.
A comprehensive action plan for dealing with any unexpected safety concerns that may arise in your restaurant.
Create clear guidelines for your safety procedures.
Discuss any occupational safety and health administration requirements.
Address any emergency situations, inspections, or accidents.
A framework for ensuring your restaurant or bar meets your food safety standards and passes any potential future health inspections.
Address the major causes of food-borne illnesses.
Outline expectations regarding personal hygiene.
Discuss safe chemical handling and storage.