Category: Operations Manual

Customer Relations

Operations Manual

A template to improve your customer relations, address any potential customer complaints, and deal with unexpected customer emergency scenarios.

Deal with customer accidents and emergencies such as choking or unexpected allergic reactions.

Handle customer complaints and provide a framework for your staff to deal with them.

Provide your staff with the necessary product knowledge to ensure a positive customer experience.

Download Free Customizable Version

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

Expo and Co-op Dish Orientations

Back to Content Library Expo and Co-op Dish Orientations An orientation checklist for your chef or sous chef to walk your new expo & co-op

Bartender Orientation Training Path

Back to Content Library Bartender Orientation Training Path An orientation checklist for your manager to walk your bartender hires through. Outline all of the things

Operations Manual

Daily Operations

Operations Manual

A master template outlining your daily operations: opening, closing, managing shifts, food management, and maintenance.

An overall template to help you manage your daily operations

Address shift management and preparation for both front and back of house (FOH, BOH)

Refers to multiple individual templates for each aspect of your business

Download Free Customizable Version

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

Expo and Co-op Dish Orientations

Back to Content Library Expo and Co-op Dish Orientations An orientation checklist for your chef or sous chef to walk your new expo & co-op

Bartender Orientation Training Path

Back to Content Library Bartender Orientation Training Path An orientation checklist for your manager to walk your bartender hires through. Outline all of the things

Operations Manual

Employee Administration

Operations Manual

An overall guide to posting jobs, reviewing and screening applicants, interviewing, onboarding, training and engaging new staff employees.

Understand laws, paperwork, and employee benefits.

Learn how to hire, train, coach, and evaluate your employees.

Minimize employee turnover and set job expectations.

Download Free Customizable Version

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

Expo and Co-op Dish Orientations

Back to Content Library Expo and Co-op Dish Orientations An orientation checklist for your chef or sous chef to walk your new expo & co-op

Bartender Orientation Training Path

Back to Content Library Bartender Orientation Training Path An orientation checklist for your manager to walk your bartender hires through. Outline all of the things

Operations Manual

Food and Beverage Cost Management

Post author By neil@hailogroup.com
Post date February 24, 2022
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Operations Manual

Manage your food and beverage costs with systems for calculating cost of goods cold (COGS), recipe costing, inventory management and more.

Provide your management team with formulas and tools to manage cost of goods sold.

Calculate recipe costing.

Manage inventory turnover, counting, and ordering.

Download Free Customizable Version

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

Expo and Co-op Dish Orientations

Back to Content Library Expo and Co-op Dish Orientations An orientation checklist for your chef or sous chef to walk your new expo & co-op

Bartender Orientation Training Path

Back to Content Library Bartender Orientation Training Path An orientation checklist for your manager to walk your bartender hires through. Outline all of the things

Operations Manual

Managing Labour

Operations Manual

A comprehensive template you can use for to improve your scheduling and labour cost processes.

Schedule your team in the most efficient and affordable manner using our pro tips.

Address any potential scheduling conflicts or confusion with preemptive action.

Learn how to control labour costs.

Download Free Customizable Version

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

Expo and Co-op Dish Orientations

Back to Content Library Expo and Co-op Dish Orientations An orientation checklist for your chef or sous chef to walk your new expo & co-op

Bartender Orientation Training Path

Back to Content Library Bartender Orientation Training Path An orientation checklist for your manager to walk your bartender hires through. Outline all of the things

Operations Manual

Money Management

Operations Manual

A template to help your managers understand the financial side of the business in order to run your restaurant smoothly.

Create a framework for predicting future sales.

Help your management team understand and interpret restaurant financial statements.

Outline your company accounting protocols.

Download Free Customizable Version

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

Expo and Co-op Dish Orientations

Back to Content Library Expo and Co-op Dish Orientations An orientation checklist for your chef or sous chef to walk your new expo & co-op

Bartender Orientation Training Path

Back to Content Library Bartender Orientation Training Path An orientation checklist for your manager to walk your bartender hires through. Outline all of the things

Operations Manual

Restaurant Safety

Operations Manual

A comprehensive action plan for dealing with any unexpected safety concerns that may arise in your restaurant.

Create clear guidelines for your safety procedures.

Discuss any occupational safety and health administration requirements.

Address any emergency situations, inspections, or accidents.

Download Free Customizable Version

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

Expo and Co-op Dish Orientations

Back to Content Library Expo and Co-op Dish Orientations An orientation checklist for your chef or sous chef to walk your new expo & co-op

Bartender Orientation Training Path

Back to Content Library Bartender Orientation Training Path An orientation checklist for your manager to walk your bartender hires through. Outline all of the things