Categories
Operations Manual

Restaurant Safety

Restaurant Safety

A comprehensive action plan for dealing with any unexpected safety concerns that may arise in your restaurant.
Create clear guidelines for your safety procedures.
Discuss any occupational safety and health administration requirements.
Address any emergency situations, inspections, or accidents.

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

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Categories
Performance

30 Day Feedback Questionnaire

30 Day Feedback Questionnaire

A list of questions to review with your employee after their first 30 days of employment to gauge engagement and preparedness for their role.
Discuss successses and see what is working well.
Determine your employee's goals.
Provide an opportunity for your employee to ask for any assistance or coaching to facilitate their learning and development.

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

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Categories
Performance

90 Day Feedback Questionnaire

90 Day Feedback Questionnaire

A list of potential questions you can ask your employee after their first 90 days.
Discuss successses and see what is working well.
Determine your employee's goals.
Provide an opportunity for your employee to ask for any assistance or coaching to facilitate their learning and development.

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

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Categories
Performance

Disciplinary Process

Disciplinary Process

Document performance issues and detrimental behaviours. It uses the same conversational techniques as providing feedback.
Create a structure for speaking with an employee about a behaviour that isn't in alignment with your company values.
Show your desire to resolve the problem and give the employee an opportunity to make amends.
Clarify the issue and address how you, as an owner or manager, could have helped prevent the issue from happening.

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

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Categories
Performance

Employee Warning Form

Employee Warning Form

Give employees an opportunity to make the necessary improvements and prevent further violations from occuring.
Create a framework for dealing with employee violations and holding them accountable.
Help determine what your management team can do to prevent an incident from happening again.
Hold both you and your employee accountable to this agreement.

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

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Categories
Performance

Final Warning

Final Warning

A final warning template for you to use in a situation where a staff member has violated one of your restaurant or bar's policies.
Give your employee a chance to correct their behaviour and fix the situation.
See how you can assist the employee with getting back on track.
Hold both you and your employee accountable to the promises agreed to in the final warning agreement.

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

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Categories
Performance

Human Resources Log

Human Resources Log

An easy to use template to keep notes on any meetings between HR and your restaurant or bar staff.
Create a record of any HR conversations.

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

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Categories
Performance

Liquor Service Infraction

Liquor Service Infraction

A final warning template for employees that break provincial or company rules regarding consumption of liquor.
Ensure your staff maintain the highest standards regarding the serving of liquor, checking ID's, and appropriate serving quantities.
Save time when dealing with liquor serving infractions.
Ensure your employee is clear on the consequences of violating liquor laws.

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

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Categories
Performance

Performance Improvement Plan

Performance Improvement Plan

A structured performance improvement plan for your employees to get back on track.
Provide your employees with an opportunity to demonstrate immediate improvement in your chosen areas, which are described in the PIP.
Define actions to be corrected, how they will be measured, and systematically follow up on progress.
Give your employees the necessary coaching and mentoring needed in order to improve.

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

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Categories
Performance

Performance Management Process Overview

Performance Management Process Overview

Systematize your performance review process and create a structure for postive and negative feedback.
Create a process by which the manager provides employees with feedback. In both exit interviews and engagement surveys, staff consistently ask for more feedback.
Create an opportunity to praise, thank, and encourage your team. You want to shout out the behaviour you want to see and be duplicated.
Discuss any corrective feedback required.

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

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