Categories
Onboarding

Expo and Co-op Dish Orientations

neil@hailogroup.com

An orientation checklist for your chef or sous chef to walk your new expo & co-op trainees through.
Address duties, allergies, training paths.
Outline all of the things the new trainee will cover over their multi-day onboarding process.
Ensure your management team doesn't forget anything when they are running your new hire through procedures.

COVID-19 Leave

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Categories
Onboarding

FOH Walk Through Tour

neil@hailogroup.com

A template to ensure your serving, dishwashing, and line and cooler stations are kept clean and employees know all correct procedures.
Help your staff find everything they need to serve your customers.
A checklist for hosts, bar staff and your expo line
Prepare yourself for onboarding new front of house staff

COVID-19 Leave

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Categories
Onboarding

FOH Training Chart

neil@hailogroup.com

A checklist and overview for the entire training process for each of your front of house roles.
Outline the process to train hosts, expos, servers, and managers.
Outline staff member is responsible for training new hires.
Determine how many days it should take to train new hires depending on their role.

COVID-19 Leave

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Categories
Onboarding

Host Onboarding

neil@hailogroup.com

An outline of the onboarding process for any host or hostess new hires from beginning to end.
Create a clearly defined checklist for your trainee's to go through.
Create a timeline for the entire onboarding process.
Address the variety of problems or challenges that may arise for the host or hostess during their day to day operations.

COVID-19 Leave

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Categories
Onboarding

Onboarding Process

neil@hailogroup.com

An overview of the overall 30-day onboarding process for any new staff you hire
Overview of 30-day skills assessment of new staff members
Prepare for the 30-day "touch-base" conversation

COVID-19 Leave

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Categories
Onboarding

Philosophies and Culture

neil@hailogroup.com

A template for you to show your team your company culture and values in one place.
Communicate your values and mission statements
Help your team understand why you created your restaurant or bar and how they fit in with that mission.
Give your staff a framework for doing the "right thing" and what that looks like for your company.

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

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Categories
Onboarding

Protected Grounds

neil@hailogroup.com

An overview of Protected Grounds within Canada, specifically broken down for BC, Alberta, Ontario and Quebec province.
Ensure all employees and customers are ensured protection from discrimination on their provinces grounds.
Provide your team with an accessible reference sheet.
Ensure your company stays compliant with any protected grounds legislation.

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

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Categories
Onboarding

Shift Leader Group Training

neil@hailogroup.com

A checklist for your management team to use when walking new hires through the orientation process.
Show trainees your log book and opening procedure.
Show trainees how to do a complete changeover routine & log out.
Show trainees how to review reservations and section assignment.

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

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Categories
Onboarding

BOH Walk Through Tour

neil@hailogroup.com

A template to ensure your serving, dishwashing, and line and cooler stations are kept clean and employees know the correct procedures for each of them.
Orient your new staff with the location and where they can find everything.
Address any potential questions that may come up for your new hires during their initial trial period.
Ensure you don't forget anything when you're running your new employee through their introductory tour.

COVID-19 Leave

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Categories
Operations Manual

Customer Relations

neil@hailogroup.com

A template to improve your customer relations, address any potential customer complaints, and deal with unexpected customer emergency scenarios.
Deal with customer accidents and emergencies such as choking or unexpected allergic reactions.
Handle customer complaints and provide a framework for your staff to deal with them.
Provide your staff with the necessary product knowledge to ensure a positive customer experience.

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

Read More »

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