Author: neil@hailogroup.com

neil@hailogroup.com

Sounds simple, but helping staff know how you want the phone answered ensures good quality customer service.

An easy script to ensure your business is represented well by staff when they answer the phone.

Maintain consistency in your phone responses no matter who is answering the phone.

Guarantee your staff are professional, and concise on the phone at all times.

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

Expo and Co-op Dish Orientations

Back to Content Library Expo and Co-op Dish Orientations An orientation checklist for your chef or sous chef to walk your new expo & co-op

Bartender Orientation Training Path

Back to Content Library Bartender Orientation Training Path An orientation checklist for your manager to walk your bartender hires through. Outline all of the things

Front Of House

neil@hailogroup.com

A printable sheet your bartending staff can use to document drink waste in your independent restaurant or bar.

Hold your staff accountable.

Create a system for your staff to document bar waste.

Measure and track your bar waste over time.

Download Free Customizable Version

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

Expo and Co-op Dish Orientations

Back to Content Library Expo and Co-op Dish Orientations An orientation checklist for your chef or sous chef to walk your new expo & co-op

Bartender Orientation Training Path

Back to Content Library Bartender Orientation Training Path An orientation checklist for your manager to walk your bartender hires through. Outline all of the things

Front Of House

neil@hailogroup.com

A clearly defined list of responsiblities for your independent restaurant or bar bussing staff.

Make sure your bussers know how to prioritize tables, and set expectations for cleaning and organizing each table

Address efficiency, precision, awareness, and proactiveness, and cleanliness.

Create an easy to reference document for your bussing staff.

Download Free Customizable Version

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

Expo and Co-op Dish Orientations

Back to Content Library Expo and Co-op Dish Orientations An orientation checklist for your chef or sous chef to walk your new expo & co-op

Bartender Orientation Training Path

Back to Content Library Bartender Orientation Training Path An orientation checklist for your manager to walk your bartender hires through. Outline all of the things

Front Of House

neil@hailogroup.com

A comprehensive orientation manual for your recently hired independent restaurant or bar expo.

Ensure your expo can communicate effectively and efficiently with the kitchen, communicate with the service staff, and are responsible for ensuring every plate leaving the pass through and out to the customers are perfect.

Give your expo a clear action plan in the event of a complaint or food issue.

Monitor plating, garnishes, height, and modifications.

Download Free Customizable Version

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

Expo and Co-op Dish Orientations

Back to Content Library Expo and Co-op Dish Orientations An orientation checklist for your chef or sous chef to walk your new expo & co-op

Bartender Orientation Training Path

Back to Content Library Bartender Orientation Training Path An orientation checklist for your manager to walk your bartender hires through. Outline all of the things

Front Of House

Floor Manager Orientation

Post author By neil@hailogroup.com
Post date February 24, 2022
No Comments on Floor Manager Orientation

neil@hailogroup.com

A comprehensive orientation manual for your recently hired independent restaurant or bar manager.

Address music, lighting, and other atmosphere policies.

Provide a pre-shift meeting checklist for your managers to reference.

Provide your new manager with everything they need to monitor the door, bar, expo, and kitchen.

Download Free Customizable Version

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

Expo and Co-op Dish Orientations

Back to Content Library Expo and Co-op Dish Orientations An orientation checklist for your chef or sous chef to walk your new expo & co-op

Bartender Orientation Training Path

Back to Content Library Bartender Orientation Training Path An orientation checklist for your manager to walk your bartender hires through. Outline all of the things

Front Of House

FOH Dress Code

neil@hailogroup.com

A sample dress code policy for your restaurant or bar front of house staff.

Ensure your guests have a joyful and energetic atmosphere where they delight in the appearance of your restaurant and team.

Create clearly define rules regarding clothing.

Have an easy to reference, on-hand sheet that staff can refer to when questions around dress code arise.

Download Free Customizable Version

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

Expo and Co-op Dish Orientations

Back to Content Library Expo and Co-op Dish Orientations An orientation checklist for your chef or sous chef to walk your new expo & co-op

Bartender Orientation Training Path

Back to Content Library Bartender Orientation Training Path An orientation checklist for your manager to walk your bartender hires through. Outline all of the things

Front Of House

Host and Door Orientation

Post author By neil@hailogroup.com
Post date February 24, 2022
No Comments on Host and Door Orientation

neil@hailogroup.com

A comprehensive manual for your independent restaurant or bar hosts and hostesses to follow.

Address door protocols, greetings, and small talk.

Provide your staff with example conversations for a variety of different group sizes and situations.

Outline door roles and responsibilities assignment.

Download Free Customizable Version

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

Expo and Co-op Dish Orientations

Back to Content Library Expo and Co-op Dish Orientations An orientation checklist for your chef or sous chef to walk your new expo & co-op

Bartender Orientation Training Path

Back to Content Library Bartender Orientation Training Path An orientation checklist for your manager to walk your bartender hires through. Outline all of the things

Front Of House

Server Orientation

neil@hailogroup.com

A comprehensive onboarding manual for your independent restaurant or bar serving staff.

Outline systems and serving standards.

Determine key performance indicators to track your server perfomance.

Address discounts, allergies, cash out, and quality checks.

Download Free Customizable Version

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

Expo and Co-op Dish Orientations

Back to Content Library Expo and Co-op Dish Orientations An orientation checklist for your chef or sous chef to walk your new expo & co-op

Bartender Orientation Training Path

Back to Content Library Bartender Orientation Training Path An orientation checklist for your manager to walk your bartender hires through. Outline all of the things

Guest Experience

Guide to Handling Guest Feedback

Post author By neil@hailogroup.com
Post date February 24, 2022
No Comments on Guide to Handling Guest Feedback

neil@hailogroup.com

A descriptive framework for your staff to use when gathering guest feedback and complaints in your independent restaurant or bar.

Address guest feedback and complaints.

Help your staff deal with customer issues as they arises.

Outline a proactive approach to customer experience with a focus on gauging guest body language, and tone of speaking.

Download Free Customizable Version

COVID-19 Leave

Back to Content Library COVID-19 Leave A template outlining best practices for any COVID-19 related leave. Encourage practices that protect the health of your employees

Expo and Co-op Dish Orientations

Back to Content Library Expo and Co-op Dish Orientations An orientation checklist for your chef or sous chef to walk your new expo & co-op

Bartender Orientation Training Path

Back to Content Library Bartender Orientation Training Path An orientation checklist for your manager to walk your bartender hires through. Outline all of the things

Health and Safety

Break Procedure

neil@hailogroup.com

Establish policies for your staff to take breaks for your independent restaurant or bar.

Ensure standardized break procedures for all of your employees.

Clearly define rules for your staff about smoke, rest, and meal breaks.

Adhere to your provincial break policy legislation.

Download Free Customizable Version

neil@hailogroup.com

neil@hailogroup.com

neil@hailogroup.com

neil@hailogroup.com

neil@hailogroup.com

neil@hailogroup.com

neil@hailogroup.com

neil@hailogroup.com

neil@hailogroup.com

neil@hailogroup.com

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